We apologize for the inconvenience.
If you are having problems playing apps on your phone or tablet the following troubleshooting may help resolve your problem:
1. Delete our app from your new device
2. Reboot your device
3. Log in to the app store with the same account you used for purchasing
4. Download our app again
5. Tap the 'restore' button on the upper right side on our main screen.
If you are still having problems and want to get in touch for help, providing the following information will give us a better understanding of your problem.
1) Device name
2) OS version
3) Your region
4) The song package name you've bought
5) Screenshot or any message that will help us understand your situation
Please email us at firstname.lastname@example.org